Support should not require surrendering your workspace.
The service uses narrow diagnostics, billing self-service, export, deletion, and audited repair rather than broad operator access.
Self-service paths
- Billing and cancellation: authenticated account app → Manage billing.
- Data export: authenticated account app → Export my data.
- Writable thread after downgrade: authenticated account app → Plan & billing.
- Account deletion: authenticated deletion flow with explicit confirmation.
Human support
Use the authenticated support path for account-specific help. Do not include passwords, access tokens, payment-card data, or unnecessary workspace content.